At Payless Furniture, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our Refund Policy outlines the conditions under which refunds will be issued and the steps to take to initiate a return.
1. Eligibility for Refunds
To be eligible for a refund, your item must meet the following conditions:
- Original Condition: The item must be unused, in its original condition, and in the original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.
- Timeframe: Refund requests must be made within 30 days of the original purchase date.
2. Non-Refundable Items
Certain items are not eligible for refunds, including but not limited to:
- Clearance or sale items
- Gift cards
- Custom-made or personalized furniture
- Mattresses and bedding products once opened
3. How to Request a Refund
If your purchase meets the eligibility criteria, you can request a refund by following these steps:
- Contact Us: Reach out to Payless Furniture’s customer service team at [email protected] or call us at [Customer Service Phone Number]. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Approval: Once we receive your request, our team will review the information and determine if your item is eligible for a refund. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and further instructions.
- Return the Item: Ship the item back to Payless Furniture using a trackable shipping method. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4. Processing Your Refund
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Late or Missing Refunds
If you have not received your refund after 10 business days, please check with your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact Payless Furniture at [email protected].
6. Exchanges
Payless Furniture only replaces items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact our customer service team for assistance.
7. Contact Us
For more information or assistance with your refund, please contact Payless Furniture’s customer service team at [email protected] or call us at [Customer Service Phone Number]. We are here to help and ensure you have a pleasant shopping experience.
Thank you for choosing Payless Furniture. We appreciate your business and look forward to serving you again!